Frequently Asked Questions

The minimum age to register is 18. Minors are not permitted to create an account. KYC documents may be requested to verify your age.

KYC (Know Your Customer) is the identity verification process. It becomes mandatory before your first withdrawal or after a certain transaction threshold. You will need to submit a national ID, passport, or driving licence. Completing KYC in advance ensures there are no delays when withdrawing.

On the login page Click the "Forgot Password?" link. Enter your registered phone number or email address. A reset OTP or link will be sent to you. Use it to create a new password.

No. Only one account per person is permitted. If multiple accounts are detected, all of them may be suspended and any funds held could be forfeited.

Certain details such as your name and date of birth cannot be changed after KYC verification. To update contact information like your phone number or email, please get in touch with the support team.

1xBet Ghana accepts deposits via mobile money (MTN, Vodafone, AirtelTigo), Visa/Mastercard, bank transfer, e-wallets, and cryptocurrency. Deposits are generally credited instantly.

The minimum deposit varies depending on the payment method. Mobile money and e-wallet options generally have a lower minimum. Check the payments page for exact amounts.

Withdrawals via mobile money and e-wallets are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Pending KYC verification may put your withdrawal on hold.

1xBet Ghana generally does not charge a fee for withdrawals. However, your payment provider may apply their own charges. Bank transfers may also be subject to fees imposed by the bank.

First, wait 15–30 minutes, as deposits usually reflect within that time. If it still hasn't arrived, contact our support team with your transaction reference number. They will resolve the issue promptly.

Registration after registering, select a bonus offer at the time of your first deposit. Once the deposit is complete, the bonus will be credited to your account automatically at the applicable rate. Wagering requirements must be met to convert the bonus.

Wagering requirements mean you must place bets a set number of times before withdrawing bonus funds. For example, a 5x wagering requirement means you need to wager five times the bonus amount. For details, on the Terms page available.

Enter the code in the "Promo Code" field on the registration form. Alternatively, log in to your account and enter it in the promo code field at the time of deposit. The bonus will not be applied if the code is entered incorrectly.

Yes, but you must meet the specified wagering requirements before converting bonus funds to cash. Once the requirements are fulfilled, any winnings from the bonus are added to your main balance and can be withdrawn.

Yes, free bets have an expiry period, typically 7 to 30 days. If unused within that period, they are automatically forfeited. Read the terms as soon as you receive an offer.

Live betting lets you place wagers on matches that are already in progress, in real time. Log in, go to the "Live" section, select an ongoing match, and bet at your preferred odds. Odds in live betting update every minute.

Cashout lets you settle your bet before a match ends. The cashout value fluctuates based on how the match is progressing. If you think you're winning, you can lock in your returns before the final result.

If a match is cancelled or postponed, your stake is generally refunded. For multi-selection bets, the cancelled match is removed and the remaining selections determine the outcome.

An accumulator (or acca) combines multiple match selections into a single bet. If all selections are correct, the odds multiply for a potentially huge payout — but a single wrong pick loses the entire bet.

Maximum winnings vary by sport and event type. The limit for each bet is displayed at the time of placing it. Major events generally have higher limits.

You'll find slots, blackjack, roulette, baccarat, poker, live dealer games, lottery, scratchcards, and much more. Popular Games and Jackpot See full details on the page.

Several live dealer games on 1xBet Ghana are available in Bangla. While the interface is in Bangla, dealers typically speak in English. Live games are streamed in real time with real dealers.

RTP (Return to Player) is the percentage of total wagers a game returns to players over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned. Each game has its own RTP.

Jackpot winnings are credited directly to your account. KYC verification is mandatory for large jackpot payouts. In some cases, exceptionally large amounts may be paid out in instalments. For details, on the Jackpot page View.

Yes, 1xBet Ghana uses industry-standard SSL encryption. Your personal information and funds are fully protected. Enable two-factor authentication (2FA) for an extra layer of security.

Go to the "Responsible Gaming" section in your account settings and select self-exclusion. You can choose a period ranging from 6 months to 5 years. More details On the Responsible Gaming page available.

Log in and go to the "Responsible Gaming" section in your account settings. Set your daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing one is subject to a cooling-off period.

Change your password immediately and notify our support team. The support team will investigate your account and take the necessary action. Keep 2FA enabled for your security.

The Android APK can be downloaded directly from the official 1xBet Ghana website. iOS users can download the app from the App Store. on the Platform page View details.

Yes, the mobile app offers all the same features as the website – including Sports Betting, live betting, casino, deposits, and withdrawals. You also get push notifications as an added benefit.

To install the APK on Android, you'll need to enable "Install from unknown sources" in your device settings. Make sure you have enough storage space and a stable internet connection. Contact support if you run into any issues.

You can reach our support team via live chat, email, or phone. Live chat is the fastest option — you'll typically get a response within 2 minutes. You can also email us at: support@1xbetghana.co

Yes, the 1xBet Ghana support team is able to assist in Bengali. Ask your question in Bengali via live chat and you'll receive a reply in Bengali. Support is available 24 hours a day, 7 days a week.

Start by submitting a detailed complaint via live chat or email. Include a description of the issue, the date, and any relevant transaction details. Most complaints are resolved within 24–48 hours.