Privacy Policy

1xBet Ghana (referred to herein as "we", "our", or "the platform") takes your personal privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy. We believe transparency is the foundation of our relationship with our users, which is why we aim to communicate clearly and plainly about what happens with your data.

This Privacy Policy applies to the 1xBet Ghana website, mobile application, and all other digital services. If you do not agree with this policy, please refrain from using our platform.

1xBet Ghana collects various types of information to provide you with our services, manage your account, and ensure platform security. Full details are provided below:

Personal Identification Information

• Full Name, Date of Birth & Gender
• National ID number or passport number
• Current address and postal code
• Email Address & Mobile Number

Financial Information

• Payment method details (mobile number, account number)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information

• IP Address & Device Information
• Browser Type & Operating System
• Login timestamps and session data
• Gaming History & Betting Records

1xBet Ghana uses the information it collects solely for specific, legitimate purposes. We never use your data for anything unrelated to those purposes. The primary reasons we process your data are outlined below:

• Account Management: To create and maintain your account.
• Service Delivery: To process betting, gaming, and financial transactions.
• Contact: To send important updates, security alerts, and promotional offers.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: To analyse your usage patterns and improve the platform.
• Personalized Experience: To show you content and offers tailored to your preferences.

We never share your information with advertisers or any other unauthorized third parties. This is a firm commitment we stand by.

1xBet Ghana does not generally share your personal information with third parties. However, limited data sharing may be necessary in the following circumstances:

Service Provider Partners

Only the necessary information is shared with trusted service providers for payment processing, KYC verification, and technical support. These partners operate under strict confidentiality agreements.

Legal Authorities

We may be required to share information in response to a court order, a lawful request from an investigative authority, or applicable legal obligations. In such cases, only the minimum necessary information is disclosed.

Company Restructuring

In the event of a change in ownership of 1xBet Ghana, user data may be transferred to the new authority. You will be notified in advance should this occur.

• Your data is never sold.
• Any data shared is strictly limited and purpose-specific.
• Partners must uphold privacy standards equivalent to our own.

The 1xBet Ghana website and app use cookies — small text files stored on your device that help us remember your preferences. We use the following types of cookies:

• Essential Cookies: Essential for the platform to function properly.
• Performance Cookies: Analyzes website performance.
• Functionality Cookies: Remembers your preferences (language, settings).
• Targeting Cookies: Helps us show you relevant ads and offers.

You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly.

To safeguard your information, 1xBet Ghana has implemented multiple technical and administrative measures. Our security framework follows industry best practices and is continuously improved.

• 256-bit SSL Encryption: Top-grade encryption applied to all data transfers.
• Firewall & Intrusion Detection: Preventing unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Independent evaluation by third parties.
• Staff Training: Regular data security training for all team members.
• Data Minimization: Only the minimum necessary data is collected.

That said, no digital system is completely impenetrable. We therefore urge you to stay vigilant — never share your password with anyone, and report any suspicious activity to us immediately.

1xBet Ghana respects your rights regarding your data. You have the following rights:

To exercise any of these rights, please contact our support team: privacy@1xbetghana.co

1xBet Ghana strictly refrains from providing services to individuals under the age of 18. Our platform does not collect or process personal information from minors.

Should any minor's data enter our system for any reason, the relevant account will be closed and the data deleted as soon as it is identified. We urge parents and guardians to monitor their children's device usage.

We do not retain your data longer than necessary. As a general rule:

• Active Account: All data is retained for the duration of an active account.
• Closed Accounts: Certain data is retained for up to 5 years after account closure for legal and regulatory purposes.
• Financial Records: Up to 7 years, in accordance with financial regulatory requirements.
• Log Data: Typically not retained for more than 12 months.
• Cookie Data: Between 30 days and 2 years, depending on the type of cookie.

Once the retention period expires, data is securely deleted or anonymized.

1xBet Ghana may update this Privacy Policy from time to time. In the event of significant changes, we will notify you via your registered email and post a notice on the website. You can always check the "Last Updated" date at the top of the page to confirm you are viewing the latest version.

Continued use of the platform after any updates will be considered acceptance of the revised policy. We are committed to communicating all changes in clear, straightforward language.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: privacy@1xbetghana.co
• Support Email: support@1xbetghana.co
• Live Chat: From any page on the platform
• Response Time: Typically 2–3 business days

We take all privacy-related concerns seriously and strive to resolve them promptly. Your satisfaction is our priority.